For the best support experience, we recommend you register for our support portal. The portal is our preferred method for raising a support ticket, and it will allow you to view all tickets in your organisation quickly and easily.
You can also email email@example.com to request support.
How do I register for the support portal?
- Click on Sign in in the top right-hand corner of this page, then click on the link to Sign up.
Fill out the form with your name and email address and we’ll send you a welcome email so you can verify your email address and sign in.
What do I need to include in the ticket?
Your support request should include these details:
|Description/what is not working||e.g. I am unable to login to Sitecore|
|Expected outcome||e.g. I should be able to login to Sitecore|
|Environment affected||e.g. Production|
|When did the issue first occur||e.g. Today|
|Other information||e.g. page URL, Sitecore feature, Azure DevOps feature, section of website|
Here are some examples of support requests you can submit:
|Cost & Billing||
For Priority 24/7 escalations, here are the phone numbers for each region. Calls must also be followed up with a ticket.
|Australia & New Zealand||+61 (0) 7 3254 1818|
|Europe||+44 (0) 1372 365718|
|USA & Canada||+1 (470) 888 6241|
We are here to help you resolve issues with your environment. When you make a support request, we will work with you to understand the actual issue you are trying to solve and may recommend a better course of action.