Lynsey Jackson
Activity overview
Latest activity by Lynsey Jackson
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Lynsey Jackson created an article,
What's involved in shutting down old Sitecore environments?
Decommissioning of any legacy environments is not within the scope of the Dataweavers onboarding process. Typically, once your sites have been launched onto the Dataweavers platform you would shut ...
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Lynsey Jackson created an article,
Performance and load testing
During onboarding (and at other times as required) we undertake performance and load testing to provide an indication of potential issues in your new environment before going live. We carry out tes...
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Lynsey Jackson created an article,
What's involved in a content and code freeze during onboarding or upgrading?
In preparation for the move to your upgraded environment, we typically implement a content and code freeze window of roughly five days around go-live. During this freeze, no new content or changes ...
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Lynsey Jackson created an article,
Dataweavers public holidays 2023
The below table lists public holidays observed in regions where Dataweavers technical delivery and operations staff are located. Date Day Holiday Region Notes 1 Jan Sun New Year's Day Global ...
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Lynsey Jackson created an article,
How to share backup files with Dataweavers
Backup files such as those for databases or web sites should be shared securely using the below steps. Using a file system such as OneDrive, SharePoint or Box should be avoided altogether. Datawe...
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Lynsey Jackson created an article,
How to create an Azure DevOps organisation
Once Azure subscriptions are set up, it's time to create an Azure DevOps organisation. It's best if the designated Azure 'Owner' creates the organisation in order to maintain Owner status. The owne...
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Lynsey Jackson created an article,
Dataweavers WebOps October 2022
The following features or capabilities were implemented this month. Automatic SSL management for Dataweavers CDN Automatic scaling for Dataweavers Managed Solr (Multi-tenancy)
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Lynsey Jackson created an article,
What do uptimes, outages and the alert process look like?
Uptime SLAs Your contract with Dataweavers provides for certain uptime SLAs. This is typically either 99.9%, 99.95% or 99.99%. By definition, this means we allow a certain number of minutes of unp...
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Lynsey Jackson created an article,
Dataweavers support models and SLAs
The Dataweavers support model is an SLA-backed model that covers P1 through P4-type events. Our support model, with an SLA backing both page load time as a guarantee and 24/7 uptime monitoring, is ...
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Lynsey Jackson created an article,
How do I access the support desk?
We are here to help you resolve issues with your environment. When you make a support request, we will work with you to understand the actual issue you are trying to solve and may recommend a bette...
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