Lynsey Jackson
Activity overview
Latest activity by Lynsey Jackson
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Lynsey Jackson created an article,
How to decommission old Sitecore environments
Overview: Once your sites are launched on the Dataweavers platform, you will typically decommission your legacy Sitecore environments. This task is not included in the Dataweavers onboarding proces...
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Lynsey Jackson created an article,
How to submit UAT feedback using Userback
During the user acceptance testing (UAT) phase, we ask you to validate deliverables and key functionality using Userback, our online feedback tool. We'll set up one Userback project (or workspace)....
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Lynsey Jackson created an article,
Sitecore Product Support Lifecycle
The Sitecore Product Support Lifecycle is an organized framework to deal with the software product lifecycle. Organizations using Sitecore solutions need to be aware of the Lifecycle to ensure th...
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Lynsey Jackson created an article,
Uptime Service Level Agreements, outages and the alert process
Uptime Service Level Agreements Your contract with Dataweavers provides for certain uptime SLAs. This is typically either 99.9%, 99.95% or 99.99%. By definition, this means we allow a certain numb...
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Lynsey Jackson created an article,
Dataweavers support models and Service Level Agreements (SLA)
The Dataweavers support model is an SLA-backed model that covers P1 through P4-type events. Our support model, with an SLA backing both page load time as a guarantee and 24/7 uptime monitoring, is ...
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Lynsey Jackson created an article,
How do I access the support desk?
We are here to help you resolve issues with your CMS environment. When you make a support request, we will work with you to understand the issue you are trying to solve and recommend a course of ac...
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