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Lynsey Jackson

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Articles

Recent activity by Lynsey Jackson

  • Dataweavers support models and Service Level Agreements (SLA)

    The Dataweavers support model is an SLA-backed model that covers P1 through P4-type events. Our support model, with an SLA backing both page load time as a guarantee and 24/7 uptime monitoring, is ...

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  • Sitecore Product Support Lifecycle

    The Sitecore Product Support Lifecycle is an organized framework to deal with the software product lifecycle.   Organizations using Sitecore solutions need to be aware of the Lifecycle to ensure th...

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  • Uptime Service Level Agreements, outages and the alert process

    Uptime Service Level Agreements Your contract with Dataweavers provides for certain uptime SLAs. This is typically either 99.9%, 99.95% or 99.99%.  By definition, this means we allow a certain numb...

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  • How to share backup files with Dataweavers

    Backup files such as those for databases or web sites should be shared securely using the below steps. Using a file system such as OneDrive, SharePoint or Box should be avoided altogether. Provid...

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  • Availability of non-production environments (scaling)

    Typically, the non-production environments of our customers are scaled down (and therefore unavailable) when they are not expected to be in use. The purpose of this is to minimise unnecessary Azure...

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  • What's involved in a content and code freeze during onboarding or upgrading?

    In preparation for the move to your upgraded environment, we typically implement a code freeze 3 days prior to user acceptance testing (UAT) commencing. At the same time, we will sync the latest co...

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  • How do I access the support desk?

    We are here to help you resolve issues with your Sitecore environment. When you make a support request, we will work with you to understand the issue you are trying to solve and recommend a course ...

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  • What's involved in shutting down old Sitecore environments?

    Typically, once your sites have been launched onto the Dataweavers platform you would decommission your legacy Sitecore environments. This is not within the scope of the Dataweavers onboarding proc...

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  • Sitecore platform and application configuration management

    Our philosophy is that all configurations should be source controlled and encapsulated as a deployable, repeatable artifact, just as it is with application code. A great question that can ascertain...

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  • Performance and load testing

    During onboarding (and at other times as required) we undertake performance and load testing to provide an indication of potential issues in your new environment before going live. We carry out tes...

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