Lynsey Jackson
Articles
Recent activity by Lynsey Jackson
-
How do I access the support desk?
We are here to help you resolve issues with your environment. When you make a support request, we will work with you to understand the actual issue you are trying to solve and may recommend a bette...
- Updated
- 1 follower
- 0 comments
- 1 vote
-
How to share backup files with Dataweavers
Backup files such as those for databases or web sites should be shared securely using the below steps. Using a file system such as OneDrive, SharePoint or Box should be avoided altogether. Datawe...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
Dataweavers support models and SLAs
The Dataweavers support model is an SLA-backed model that covers P1 through P4-type events. Our support model, with an SLA backing both page load time as a guarantee and 24/7 uptime monitoring, is ...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
What do uptimes, outages and the alert process look like?
Uptime SLAs Your contract with Dataweavers provides for certain uptime SLAs. This is typically either 99.9%, 99.95% or 99.99%. By definition, this means we allow a certain number of minutes of unp...
- Updated
- 1 follower
- 0 comments
- 1 vote
-
What's involved in a content and code freeze during onboarding or upgrading?
In preparation for the move to your upgraded environment, we typically implement a content and code freeze window of roughly five days around go-live. During this freeze, no new content or changes ...
- Updated
- 1 follower
- 0 comments
- 1 vote
-
What's involved in shutting down old Sitecore environments?
Decommissioning of any legacy environments is not within the scope of the Dataweavers onboarding process. Typically, once your sites have been launched onto the Dataweavers platform you would shut ...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
How to create an Azure DevOps organisation
Once Azure subscriptions are set up, it's time to create an Azure DevOps organisation. It's best if the designated Azure 'Owner' creates the organisation in order to maintain Owner status. The owne...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
Dataweavers WebOps October 2022
The following features or capabilities were implemented this month. Automatic SSL management for Dataweavers CDN Automatic scaling for Dataweavers Managed Solr (Multi-tenancy)
- Updated
- 0 followers
- 0 comments
- 0 votes
-
Performance and load testing
During onboarding (and at other times as required) we undertake performance and load testing to provide an indication of potential issues in your new environment before going live. We carry out tes...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
Dataweavers public holidays 2023
The below table lists public holidays observed in regions where Dataweavers technical delivery and operations staff are located. Date Day Holiday Region Notes 1 Jan Sun New Year's Day Global ...
- Updated
- 1 follower
- 0 comments
- 0 votes