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Lynsey Jackson

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Articles

Recent activity by Lynsey Jackson

  • How do I access the support desk?

    We are here to help you resolve issues with your Sitecore environment. When you make a support request, we will work with you to understand the issue you are trying to solve and recommend a course ...

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  • Dataweavers support models and Service Level Agreements (SLA)

    The Dataweavers support model is an SLA-backed model that covers P1 through P4-type events. Our support model, with an SLA backing both page load time as a guarantee and 24/7 uptime monitoring, is ...

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  • How to create an Azure DevOps organisation

    Once Azure subscriptions are set up, it's time to create an Azure DevOps organization. It's best if the designated Azure 'Owner' creates the organization in order to maintain Owner status. The owne...

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  • What's involved in a content and code freeze during onboarding or upgrading?

    In preparation for the move to your upgraded environment, we typically implement a code freeze 3 days prior to user acceptance testing (UAT) commencing. At the same time, we will sync the latest co...

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  • How to share backup files with Dataweavers

    Backup files such as those for databases or web sites should be shared securely using the below steps. Using a file system such as OneDrive, SharePoint or Box should be avoided altogether. Provid...

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  • Uptime Service Level Agreements, outages and the alert process

    Uptime Service Level Agreements Your contract with Dataweavers provides for certain uptime SLAs. This is typically either 99.9%, 99.95% or 99.99%.  By definition, this means we allow a certain numb...

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  • Performance and load testing

    During onboarding (and at other times as required) we undertake performance and load testing to provide an indication of potential issues in your environment.Pre-go live testingWe carry out testing...

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  • How to decommission old Sitecore environments

    Overview: Once your sites are launched on the Dataweavers platform, you will typically decommission your legacy Sitecore environments. This task is not included in the Dataweavers onboarding proces...

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  • Sitecore platform and application configuration management

    Our philosophy is that all configurations should be source controlled and encapsulated as a deployable, repeatable artifact, just as it is with application code. A great question that can ascertain...

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  • Userback UAT process

    During the user acceptance testing (UAT) phase, we ask you to validate deliverables and key functionality using Userback, our online feedback tool. We'll set up one Userback project (or workspace)....

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